Have questions? Learn about our products, ordering, shipment, and more by browsing our most frequently asked questions.

Don’t see your question here? Feel free to contact us, and we’ll get it answered right away.

Do you offer custom orders?

We do! We can create custom orders of all shapes and sizes. Simply go here to fill out a custom order form, and we’ll get back to you with a quote in 24 hours.

How long before my order ships?

Orders placed by noon EST will go out the same day if the item is in stock. Most orders ship within 1 to 3 business days.

Ultimately, you’ll choose your own shipping method when checking out. We ship via the U.S. Postal Service for standard orders and via FedEx® for expedited orders. If you require products for a specific date, please contact us to check availability and obtain detailed shipping estimates.

How long does a custom order take to ship?

Custom orders are usually complete within 5 to 10 business days. This depends on the size and scope of the project.

Do you ship internationally?

Yes, we ship internationally via the U.S. Postal Service and FedEx®.

Can I get a quantity discount?

Yes, we have quantity discounts available for large orders. In addition, non-profits are charged no sales tax, and all orders outside the state of Michigan are not charged sales tax. Please contact us with the products and quantities you’re looking for to see if you qualify for a discount.

What material are your stretchy screens made of?

Our material is a nylon-spandex blend that can stretch up to 20%. It is treated with a flame retardant and is NFPA 701 certified. We purchase our fabric direct from U.S. fabric mills. This allows us to give our customers the best possible prices on our finished screens and shapes.

To see our fabric in use, see our galleries.

What size do your screens stretch to?

The dimensions we list for each screen are the recommended sizes when they’re stretched from loophole to loophole. Please note that our screens take on a slightly concave shape when they’re stretched, so the viewing area will ultimately be slightly smaller when displayed.

To see our screens in action, browse our galleries.

What screen will fit the trussing?

Our 10-by-7-foot screen is made for the 10-foot trussing system we sell.

The 7-by-5-foot screen will also fit that trussing system with a “suspended-in-mid-air” look.

Alternatively, our 10-foot trussing system can be used as a 5-foot trussing system, and thus will fit our 5-by-5-foot screen.

We now also have 15-foot and 20-foot trussing systems available for our spandex screens. The 15-foot truss will fit our 16-by-9-foot stretchy screen, and the 20-foot truss will fit our 20-by-12 stretchy screen.

Will my order include bungees?

All of our screens include bungees and a carry bag. Additional carry bags can be purchased for $5 each.

Can I return your products?

Yes, most of our in-stock products have a 10-day return policy. Custom orders and custom products are not returnable. Buyer pays return shipping. We do not pay any import duties or taxes on international orders. Go here to read our complete return policy.

Still need an answer? Contact us!